Officer – IT Support

Key Responsibilities:

• Provide day-to-day IT support to users for hardware, software, and network issues

• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals

• Resolve system, application, and connectivity issues in a timely manner

• Maintain IT inventory, asset tagging, and documentation

• Coordinate with vendors for repairs, warranties, and technical support

• Ensure data backup, antivirus updates, and basic IT security compliance

• Support ERP/POS systems and user access management (if applicable)

• Escalate complex technical issues to senior IT or external support when required

Requirements:

• Bachelor’s degree or Diploma in IT, Computer Science, or related field

• 1–3 years of relevant IT support experience

• Strong knowledge of Windows OS, MS Office, basic networking, and hardware

• Good troubleshooting and communication skills

• Ability to work independently and under pressure

Preferred Skills:

• Experience in retail or corporate IT environment

• Knowledge of POS systems, CCTV, or ERP support