Section Officer – Fashion Goods & Accessories

Job Purpose

The Section Officer – Fashion Goods & Accessories is responsible for managing day-to-day operations of the assigned fashion and accessories section, ensuring optimal product display, stock availability, customer satisfaction, and achievement of sales targets in line with company standards.

Key Responsibilities

• Oversee daily operations of the Fashion Goods & Accessories section, including apparel, accessories, footwear, or related categories.

• Ensure proper merchandise display, visual merchandising standards, and planogram compliance.

• Monitor stock levels, initiate replenishment requests, and coordinate with the back-end team to avoid stock-outs or overstocking.

• Achieve assigned sales targets and contribute to overall store performance.

• Supervise, guide, and train section staff to ensure high standards of customer service and product knowledge.

• Handle customer queries, complaints, and returns professionally to ensure customer satisfaction.

• Maintain section cleanliness, hygiene, and safety standards at all times.

• Ensure accurate price tagging, barcoding, and promotional execution.

• Monitor shrinkage, pilferage, and report discrepancies to management.

• Assist in stock counts, audits, and inventory control activities.

Required Skills & Competencies

• Strong understanding of fashion retail, trends, and customer preferences.

• Good communication and interpersonal skills.

• Ability to manage staff and work in a fast-paced retail environment.

• Basic knowledge of inventory management and retail operations.

• Customer-focused mindset with problem-solving abilities.

Qualification & Experience

• Intermediate / Bachelor’s degree preferred.

• 2–4 years of relevant experience in fashion retail or accessories category.

• Experience in a supervisory or section-handling role will be an advantage.